| Help - Gift Certificates - FAQ |
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How do I purchase a Gift Certificate?
Login to your existing account or create a new one. Personalize your Gift Certificate with To, From, amount and a unique message (optional). Select “ADD A GIFT CERTIFICATE” to buy additional Gift Certificates OR “CHECKOUT” to finish your purchase.
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What can I buy with a Gift Certificate?
You can use your Gift Certificate to buy any title(s) from the efollett.com eBookstore online catalog of thousands of popular eBooks.
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How do I view Gift Certificates I have already bought?
Simply go to “My Account” to view a list of previously purchased Gift Certificates.
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Can I purchase multiple Gift Certificates?
Yes. You can purchase up to 10 Gift Certificates at one time.
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In what amounts can I purchase a Gift Certificate?
You can choose any amount for your Gift Certificate (i.e. $19.99, $25.00) between $5 (minimum) and $100 (maximum).
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Can I add my own personalized message?
Yes.
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Can I see my Gift Certificate before I purchase it?
Yes. You will be able to preview your Gift Certificate and make any edits before purchasing.
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How is my Gift Certificate delivered?
Your Gift Certificate can be delivered via email immediately upon purchase.
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Can I select a specific date for email delivery?
Yes. Simply enter the month, date and year in this format -- (mm/dd/yyyy) when filling out the Gift Certificate form.
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I don’t want my Gift Certificate emailed. Can I print it out and hand-deliver?
Yes. Upon purchasing, you will be able to print out your Gift Certificate.
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I printed a Gift Certificate but it does not look like the one I previewed. What should I do?
For best results when printing a Gift Certificate, please use Internet Explorer as your web browser (click here to download Internet Explorer). Once you have opened Internet Explorer and displayed your Gift Certificate, adjust the browser settings as follows:
From the Internet Explorer menu bar, choose Tools > Internet Options > Advanced. Scroll down to find the heading ‘Printing’, and check the box next to ‘Print background colors and images’. Click ‘Apply, then click ‘OK’. Print the Gift Certificate again.
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Do you charge sales tax for Gift Certificates?
No sales tax is charged when buying a Gift Certificate; however, purchases paid for with a Gift Certificate will be charged applicable sales tax.
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How is my Gift Certificate applied to my order?
The total value of the Gift Certificate will be applied against the total order amount including sales tax. If your order exceeds the amount of your Gift Certificate, you must pay for the balance with a credit card.
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How do I redeem my efollett.com eBookstore Gift Certificate?
To redeem a Gift Certificate, at checkout enter your Gift Certificate Code into the 'Discount Information' field and click the 'UPDATE CART' button. The value of the Gift Certificate will be applied against the total amount of your purchase.
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Can I still use the remaining credits on my Gift Certificate?
You may re-use a Gift Certificate until the entire value is applied to purchases at the efollett.com eBookstore. For example, if you have a $20.00 Gift Certificate and make a $12.00 purchase, the remaining balance ($8.00) is available for use on a future purchase. You must re-enter the Gift Certificate Code at the later date to use the remaining credit. Keep your Gift Certificate Code private as it may be used by any customer presenting the Code at checkout.
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